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1.4

These frauds tricked me into paying cancellation fee of $350 for a one-time-courtesy FULL refund. The refund I received in the end was $200 less, than what I had paid, as the airline charged me the cancellation fee.

The $350 fee turned out to be Agent Fee, which I did NOT authorize. They refuse to provide the record of our phone conversation.

I'm preparing to dispute the charge with chase, but since the cancellation was done over the phone, I don't have proof of the verbal agreement. They also lied to me that the ticket was non-refundable, as I called the airline directly later on and they confirm my fare was refundable for a penalty of $200.

Reason of review: Not as described/ advertised.

Monetary Loss: $350.

Preferred solution: Full refund.

ExploreTrip Pros: Original ticket was affordable.

ExploreTrip Cons: Thieves and liers, Service, Double charged, Cancelation process, Refund policy.

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