ExploreTrip - never again!!!
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New ReviewerThese frauds tricked me into paying cancellation fee of $350 for a one-time-courtesy FULL refund. The refund I received in the end was $200 less, than what I had paid, as the airline charged me the cancellation fee.
The $350 fee turned out to be Agent Fee, which I did NOT authorize. They refuse to provide the record of our phone conversation.
I'm preparing to dispute the charge with chase, but since the cancellation was done over the phone, I don't have proof of the verbal agreement. They also lied to me that the ticket was non-refundable, as I called the airline directly later on and they confirm my fare was refundable for a penalty of $200.
Reason of review: Not as described/ advertised.
Monetary Loss: $350.
Preferred solution: Full refund.
ExploreTrip Pros: Original ticket was affordable.
ExploreTrip Cons: Thieves and liers, Service, Double charged, Cancelation process, Refund policy.
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