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1.7
Updated by user Mar 25, 2018

Now, when I call, after refusing to honor the China Eastern cancellation due to weather in JFK, they are saying my date of travel was March 23, 2018, instead of March 22, 2018, making the free change impossible. The only way that date could be altered is by someone manually changing it at Explore Trip, as after contacting China Eastern, they confirm the storm date cancellation, of March 22, 2018, with my original ticket number.

Original review posted by user Mar 24, 2018

Simple, boiler room operation, no oversight, lying and scamming. Extremely incompetent and I submit all the extra charges are going into their own pockets.

Fraud by deception. 20 hours on the phone, continuously. Days later still no plane tickets after flight was canceled by China Eastern. Stay far away!

Caveat Emptor people...only a few people have had a good experience. It will end up costing you more in drama and dollars than going with a reputable carrier.

They are a disgrace by comparison to any legitimate company. The details are too long to explain, but I am a seasoned traveler and should have know better than to shop price.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

ExploreTrip Cons: Worst travel related experience in my life.

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